TenantAI.com.au — Privacy Policy

1. Information we may collect

TenantAI.com.au may collect information including:

• your name and email address;
• account and authentication information;
• questions and information you submit;
• conversation history associated with your account;
• subscription and billing information;
• technical information such as IP address, browser, device information and service logs; and
• communications you send to TenantAI.com.au.

Please avoid submitting unnecessary personal or sensitive information when asking tenancy questions.

2. Cloud-based storage

TenantAI.com.au uses cloud-based database and technology infrastructure to operate the service.

Account information, conversation information, subscription information and other application data may therefore be stored and processed using third-party cloud infrastructure and database providers.

Reasonable technical and organisational measures are used to protect information stored through these systems.

However, no cloud or internet-based system can guarantee absolute security.

3. How we use information

Information may be used to:

• create and manage your TenantAI.com.au account;
• authenticate users;
• provide AI-generated tenancy information;
• retrieve relevant tenancy information for your questions;
• maintain conversation history;
• manage free and paid question allowances;
• manage subscriptions;
• process and verify payments;
• provide customer support;
• maintain security and prevent misuse;
• diagnose technical problems;
• maintain and improve the functionality and reliability of TenantAI.com.au; and
• comply with applicable legal requirements.

4. AI processing

Questions and information you submit may be processed by artificial intelligence and technology service providers where necessary to generate TenantAI.com.au responses.

Relevant information may also be retrieved from selected tenancy sources to assist in preparing a response.

Because information submitted in a question may be processed by these systems, you should avoid including personal or sensitive information that is not reasonably necessary to understand your tenancy question.

5. Payments

Payments are processed using third-party payment providers, including Stripe.

Where payment information is entered directly into a third-party payment provider's payment system, TenantAI.com.au does not need to store your complete payment-card details.

Payment providers handle information in accordance with their own privacy and security practices.

6. Third-party technology providers

TenantAI.com.au may use third-party providers for services including:

• cloud hosting;
• cloud databases;
• authentication;
• artificial intelligence processing;
• payment processing;
• email and communications;
• security; and
• technical infrastructure.

Information may be disclosed to or processed by these providers where reasonably necessary to provide and operate TenantAI.com.au.

Some service providers may process or store information outside Australia.

7. Security

TenantAI.com.au takes reasonable technical and organisational measures to protect information from unauthorised access, misuse, interference, loss, modification or disclosure.

These measures may include access controls, authentication and security measures provided by our cloud and technology infrastructure.

No internet-based, cloud-based or AI service can guarantee absolute security.

8. Data retention and account deletion

Information may be retained for as long as reasonably necessary to:

• provide TenantAI.com.au;
• maintain your account and conversation history;
• maintain legitimate business and payment records;
• protect the security and integrity of the service; and
• comply with applicable legal requirements.

Users may request deletion of their account and associated personal information, subject to information that may reasonably or legally need to be retained for payment, security, legal or record-keeping purposes.

9. Access and correction

You may request access to or correction of personal information held about you by contacting TenantAI.com.au.

10. Cookies

TenantAI.com.au may use cookies and similar technologies required for:

• login and authentication;
• security;
• session management;
• account preferences; and
• operation of the service.

If additional analytics, advertising or non-essential tracking technologies are introduced in the future, this Privacy Policy may be updated accordingly.

11. Communications

TenantAI.com.au may send communications necessary for account operation, security, subscriptions, billing and provision of the service.

Where marketing communications are sent, an appropriate method of unsubscribing will be provided where required.

12. Changes to this Privacy Policy

This Privacy Policy may be updated as TenantAI.com.au develops, introduces new functionality or changes its information-handling practices.

The latest version will be published on TenantAI.com.au.

13. Privacy enquiries

Privacy enquiries and requests concerning access, correction or deletion of account information can be submitted through the contact details provided on TenantAI.com.au.